Privacy policy
ADG | Austdoor Group is committed to safeguarding the privacy of our customers’ personal information. Please review the Privacy Policy below to better understand our commitments to respecting and protecting the rights of all users.
1. Purpose and Scope of Data Collection
To access and use certain services at ADG | Austdoor Group, customers may be required to provide personal information, such as email address, full name, contact number, etc. All declared information must be accurate and legal. ADG | Austdoor Group shall not be held liable for any legal issues arising from inaccurate or illegal information provided by users.
We may also collect data related to website usage, including the number of visits, pages viewed, links accessed, and other information associated with user interactions on our website.
Additionally, we collect information provided by users’ devices or browsers each time they access our website.
2. Scope of Data Usage
ADG | Austdoor Group collects and uses personal information solely for purposes consistent with this Privacy Policy. When necessary, we may use such information to contact customers directly through various channels, including welcome letters, order confirmations, thank-you messages, SMS notifications, and updates regarding technical or security matters.
3. Data Retention Period
Personal data of members will be retained until a deletion request is received or until the member logs in and deletes the data independently. In all cases, personal information will be securely stored on ADG | Austdoor Group’s servers.
4. Entity Responsible for Data Collection and Management
Austdoor Group Joint Stock Company
ADG Tower, 37 Le Van Thiem Street, Nhan Chinh Ward, Thanh Xuan District, Hanoi, Vietnam
5. Means and Tools for Accessing and Modifying Personal Data
Currently, the website does not support direct user editing of personal information. Therefore, access and modification requests can be made through the following channels:
- Contact our customer service hotline at 1900 6828, where our representatives will assist with updates on behalf of the user.
- Submitting comments or feedback via the website or application. Our administrators will review the information and ensure that all submitted content complies with applicable laws and ADG | Austdoor Group’s policies.
6. Commitment to Protecting Customer Personal Information
- ADG | Austdoor Group is committed to ensuring the absolute confidentiality of all personal information in accordance with our data protection policies. The collection and use of personal data are carried out only with the customer’s consent, except where otherwise required by law.
- We do not use, transfer, disclose, or share personal information with any third party without the customer’s explicit consent.
- In the event of a data breach caused by unauthorized access (e.g., hacking), ADG | Austdoor Group will promptly notify the relevant authorities for investigation and inform affected users in a timely manner.
- Users are required to provide complete and accurate personal information when registering or making purchases, including but not limited to full name, contact address, email, identification number, phone number, bank account details, and payment card information, and are responsible for the legality of such information.
- ADG | Austdoor Group shall not be responsible for, nor resolve, any claims related to user rights if it is determined that the personal information provided during initial registration is inaccurate.